Security

Your data security and privacy are our top priorities. We implement industry-leading security measures to protect your information and ensure the reliability of our service.

Infrastructure & Hosting

Kollect is hosted on Vercel, a leading edge network platform built on top of trusted cloud infrastructure. Vercel provides enterprise-grade security, global distribution, and automatic DDoS protection. Our application benefits from Vercel's infrastructure which is built on AWS (Amazon Web Services), leveraging the following industry certifications and compliance standards:

SOC 2 Type II

ISO 27001

GDPR

DDoS Protection

Edge Network

Zero-Downtime

Vercel's infrastructure is distributed across multiple geographic regions, ensuring high availability, low latency, and automatic failover capabilities.

Data Encryption

Encryption at Rest

All form submission data is encrypted at rest using AES-256 encryption, one of the strongest encryption standards available. This ensures that your data remains protected even if physical storage media were to be compromised.

Encryption in Transit

All data transmitted between your users and our servers is protected using TLS 1.2 or greater for end-to-end communication security. This includes:

All API endpoints and form submissions
Dashboard and web application access
Documentation and support resources

Our entire platform, including our website, documentation, blog, and all servers, uses 256-bit SSL certificates and is accessible only via HTTPS.

Form Security

Tamper Protection

Kollect automatically prevents form tampering through browser developer tools and other manipulation attempts. We validate all form submissions server-side to ensure data integrity and prevent malicious modifications.

Spam Protection

Our robust spam protection system blocks over 98.5% of all spam submissions using multiple layers of defense:

Honeypot Fields: Invisible fields that trap automated bots
Rate Limiting: Prevents rapid-fire submission attempts
AI-Based Detection: Machine learning algorithms identify both bot and human spam patterns
IP Reputation Filtering: Blocks known malicious IP addresses
Custom Rules: Allow you to create your own spam filters based on content patterns

Application Security

Authentication & Access Control

Secure password hashing using industry-standard algorithms
Multi-factor authentication (MFA) support for enhanced account security
Role-based access control (RBAC) for team accounts
API key management with granular permissions
Session management with automatic timeout

Vulnerability Management

Regular security audits and vulnerability assessments
Automated dependency scanning for known vulnerabilities
Prompt patching and updates of security issues
Security-focused code reviews before deployment

Development Practices

Our engineering team follows security-first development practices to ensure the reliability and safety of our platform:

Staging Environment Testing: All new features and updates are thoroughly tested in staging environments before being deployed to production
Continuous Monitoring: 24/7 system monitoring with on-call engineers ready to respond to any security incidents
Automated Testing: Comprehensive test suites including unit tests, integration tests, and security tests
Version Control: All code changes are tracked and reviewed through our version control system
Incident Response: Documented procedures for identifying, responding to, and recovering from security incidents

Data Backup & Recovery

We maintain comprehensive backup and disaster recovery procedures to ensure your data remains safe and accessible:

Automated daily backups of all customer data
Geographically distributed backup storage for redundancy
Regular testing of backup restoration procedures
Point-in-time recovery capabilities
Business continuity plans for various disaster scenarios

Compliance & Privacy

Kollect is committed to maintaining compliance with industry standards and data protection regulations:

GDPR Compliance: Full compliance with the EU General Data Protection Regulation, including data subject rights and data processing agreements
Data Privacy: We never sell your personal data to third parties
Data Residency: Clear data location policies with options for regional data storage
Transparency: Clear privacy policies and terms of service

Reporting Security Issues

We take security vulnerabilities seriously and appreciate the security research community's help in keeping Kollect safe. If you discover a security issue, please report it responsibly:

Security Contact

Email: security@kollect.io

Please include detailed information about the vulnerability, steps to reproduce, and potential impact. We will acknowledge your report within 48 hours and work with you to address the issue promptly.

Security Updates

We continuously monitor the security landscape and update our systems to address new threats. Security patches and updates are applied promptly, with critical security updates deployed immediately. For significant security-related changes, we will notify affected users through email or dashboard notifications.

This security page is updated regularly to reflect our current security practices. For specific security questions or concerns, please contact us at security@kollect.io.